Shipping policy

The Shards Merch – Shipping Policy

Last Updated: August 3, 2026

At The Shards Merch, we work hard to ensure your order arrives safely and as quickly as possible. This Shipping Policy explains how orders are processed, estimated delivery times, shipping costs, tracking information, and what to do if a shipment is delayed or arrives damaged.

1. Order Processing

Orders are generally prepared and dispatched within 1–3 business days, excluding weekends and public holidays.

After your order has been shipped, you'll receive a confirmation email containing your tracking information whenever tracking is available.

Before completing your purchase, please verify that your shipping address is accurate. We cannot guarantee delivery to incorrect or incomplete addresses, and additional shipping charges may apply if a package must be resent.

2. Estimated Delivery Times

Delivery estimates begin once your order has been shipped and may vary depending on your location and local carrier services.

United States

  • Standard Shipping: Approximately 3–7 business days

  • Express Shipping: Usually 1–3 business days (where available)

  • Shipping costs are calculated automatically during checkout.

European Union

  • Standard Shipping: Approximately 7–15 business days

  • Shipping fees are based on destination and package weight.

  • Import duties, VAT, or customs fees may apply depending on your country's regulations.

United Kingdom

  • Standard Shipping: Approximately 7–15 business days

  • Shipping charges are displayed during checkout.

  • Any customs charges, VAT, or import fees are the responsibility of the recipient.

International Shipping

For destinations outside the regions above:

  • Estimated Delivery: 10–21 business days

  • Shipping costs are calculated during checkout based on destination and package weight.

  • Local customs duties or import taxes are not included in the purchase price and must be paid by the customer if required.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.

3. Shipping Delays, Lost Packages & Damaged Orders

Although we partner with reliable shipping carriers, unexpected delays can occasionally occur due to customs processing, severe weather, transportation issues, or peak holiday periods.

Delayed Deliveries

If your package has not arrived within the estimated delivery window, please contact us at support@the-shards-merch.com. We'll gladly investigate the shipment with the carrier.

Lost Shipments

If your tracking has stopped updating or your order appears to be lost, please notify us within 30 days after the expected delivery date.

After confirming the package cannot be recovered, we'll arrange either:

  • A replacement shipment, or

  • A full refund, depending on the situation.

Damaged Items

If your order arrives damaged, please contact us as soon as possible and include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • A brief description of the damage

We'll review your claim promptly and provide an appropriate solution, including a replacement or refund when applicable.

4. Order Tracking

Most shipments include a tracking number so you can monitor your delivery.

Tracking updates depend on the shipping carrier and destination country. In some cases, tracking information may not update immediately after dispatch.

If you believe there is an issue with your tracking information, our support team is available to assist you.

5. Shipping Information

To help ensure smooth delivery, please keep the following in mind:

  • Double-check your shipping address before submitting your order.

  • Delivery estimates do not include order processing time.

  • Customs inspections may extend international delivery times.

  • Severe weather, holidays, and courier disruptions can occasionally cause unexpected delays.

If you have any questions before or after placing your order, don't hesitate to contact our customer support team.

Contact Us

For any shipping-related inquiries, please reach out to us at:

Email: support@the-shards-merch.com

Thank you for shopping with The Shards Merch. We appreciate your support and look forward to delivering merchandise inspired by the thrilling world of The Shards safely to your doorstep.