Mentions légales
The Shards Merch – Terms of Service
Last Updated: August 3, 2026
Welcome to The Shards Merch. These Terms of Service ("Terms") govern your use of the-shards-merch.com, including browsing the website, creating an account, and purchasing products. By accessing or using our store, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these Terms, please discontinue using our website.
Legal Notice
The Shards Merch is an independent online retailer offering merchandise inspired by The Shards.
All trademarks, character names, artwork, logos, and other intellectual property associated with The Shards remain the property of their respective owners. References to the franchise are used solely to identify the products offered through our store.
Nothing contained on this website should be interpreted as implying any official sponsorship, endorsement, or affiliation unless explicitly stated.
1. Shipping
Order Preparation
Orders are normally prepared and dispatched within 1–3 business days, excluding weekends and public holidays.
Estimated Delivery
Typical shipping times are:
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United States: 3–7 business days
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International destinations: 7–21 business days
Delivery estimates are provided for convenience only and may vary because of customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are automatically calculated during checkout based on the delivery destination, package weight, and selected shipping method.
Delays and Missing Shipments
Although we work with trusted carriers, occasional delays may occur.
If your package has not arrived within the expected timeframe, please contact support@the-shards-merch.com within 30 days of the estimated delivery date. After investigating with the shipping carrier, we may offer a replacement or refund if the shipment is confirmed to be lost.
2. Returns & Refunds
Customer satisfaction is important to us.
Return Conditions
Products may be returned provided that:
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The request is submitted within 14 days of delivery.
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The merchandise is unused, unworn, and in its original condition.
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Original packaging, labels, and included accessories are returned with the item.
The following products are not eligible for return:
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Personalized or custom-made products
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Digital items
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Gift cards
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Clearance or final-sale merchandise
Return Procedure
To request a return:
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Contact support@the-shards-merch.com with your order number.
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Wait for approval and your Return Authorization (RA).
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Ship the item according to the instructions provided.
Unless the return results from our mistake or a defective item, return shipping costs are the customer's responsibility.
Refunds
After your return has been received and inspected, we'll notify you of the outcome.
Approved refunds are generally issued within 5–10 business days using the original payment method.
3. Payments
All prices displayed on our website are shown in USD, unless otherwise indicated.
Payment is required in full before an order can be processed.
We accept several secure payment methods, including:
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Visa
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Mastercard
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American Express
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PayPal
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Other payment options displayed during checkout
Orders may be canceled if payment authorization fails or fraudulent activity is suspected.
4. Privacy
We respect the privacy of every customer.
Information collected during checkout may include:
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Name
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Email address
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Billing information
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Shipping address
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Order details
This information is used exclusively to:
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Process and deliver your order
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Provide customer support
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Communicate important updates
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Improve our services
We implement industry-standard security measures to help protect your personal information. However, no online system can guarantee absolute security.
For complete details, please refer to our Privacy Policy.
5. Intellectual Property
All original content published on the-shards-merch.com, including website design, graphics, photographs, written content, and branding, is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, republished, or distributed without our prior written permission.
Unauthorized commercial use of any material from this website is strictly prohibited.
6. Disclaimer
Our website and products are provided on an "as available" and "as is" basis.
While we make every effort to ensure accurate product information, we cannot guarantee that:
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Every description is completely error-free.
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Product images perfectly reflect actual colors.
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Every item will remain continuously available.
Any manufacturing defects or shipping issues will be handled in accordance with our Return & Refund Policy.
7. Limitation of Liability
To the fullest extent permitted by applicable law, The Shards Merch shall not be liable for indirect, incidental, special, or consequential damages arising from:
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Use of our website
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Purchase or use of our products
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Delivery delays
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Website interruptions or technical issues
Our maximum liability shall never exceed the total amount paid for the affected order.
8. Governing Law
These Terms of Service are governed by the laws applicable in the jurisdiction where The Shards Merch conducts its business.
If a dispute arises, both parties agree to first seek an amicable resolution through discussion. Should legal proceedings become necessary, they shall be brought before the competent courts of the applicable jurisdiction.
9. Contact Us
If you have any questions regarding these Terms of Service, please contact our customer support team.
Email: support@the-shards-merch.com
Thank you for choosing The Shards Merch. We're committed to providing a secure, transparent, and enjoyable shopping experience for fans inspired by the suspenseful world of The Shards.