Conditions d’utilisation

The Shards Merch – Terms of Service

Last Updated: August 3, 2026

Welcome to The Shards Merch. These Terms of Service govern your access to and use of our website, products, and services. By browsing our store or placing an order, you acknowledge that you have read, understood, and agreed to these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue using our website.

1. Acceptance of These Terms

By accessing the-shards-merch.com, you agree to comply with these Terms of Service and all applicable laws and regulations.

We may revise these Terms periodically to reflect operational, legal, or business changes. The latest version will always be available on this page, and your continued use of the website constitutes acceptance of any updates.

2. Eligibility

To make purchases or use certain features of our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • Any information you provide is accurate, complete, and kept up to date.

  • You will not use our website for unlawful, fraudulent, or abusive purposes.

We reserve the right to suspend or terminate accounts that violate these conditions.

3. Orders and Payments

Placing an Order

Ordering from The Shards Merch is straightforward:

  • Browse our product catalog.

  • Add your selected items to your shopping cart.

  • Enter your billing and shipping information.

  • Complete payment and submit your order.

Payment Methods

We currently accept several secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other payment methods displayed during checkout

All transactions are processed securely, and payment must be successfully authorized before an order is confirmed.

Order Confirmation

After checkout, you'll receive an email confirming that we've received your order.

We reserve the right to cancel or refuse any order if:

  • A product becomes unavailable.

  • Pricing or technical errors occur.

  • Payment cannot be verified.

  • Fraudulent or suspicious activity is detected.

If this happens, you will be notified and refunded if payment has already been collected.

4. Prices and Product Availability

All prices displayed on our website are listed in USD unless otherwise specified.

Shipping fees and applicable taxes are calculated during checkout.

Although we work hard to keep product information accurate, occasional errors may occur. We reserve the right to correct pricing mistakes, update product descriptions, or remove unavailable products without prior notice.

Limited-edition products may sell out without warning.

5. Shipping

We proudly deliver to customers in many countries worldwide.

Estimated delivery dates are provided for reference only and may vary due to:

  • Carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • Other events beyond our control

Complete shipping information can be found in our Shipping Policy.

6. Returns and Exchanges

If you're not satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.

Please note that some items cannot be returned, including:

  • Personalized products

  • Custom-made merchandise

  • Clearance or final sale items

Refunds and exchanges are processed only after returned products have been received and inspected.

7. Intellectual Property

Everything published on the-shards-merch.com, including but not limited to:

  • Website design

  • Logos

  • Graphics

  • Images

  • Product photographs

  • Written content

is protected by intellectual property laws and may not be copied, reproduced, modified, or distributed without prior written permission.

Unauthorized commercial use of any website content is strictly prohibited.

8. Disclaimer

Our products and services are provided on an "as available" and "as is" basis.

While we strive to ensure accurate information throughout the website, we cannot guarantee that:

  • Product descriptions are completely error-free.

  • Every item will remain available.

  • Website access will always be uninterrupted.

Actual colors and product appearance may vary slightly depending on your screen settings or manufacturing differences.

9. Limitation of Liability

To the maximum extent permitted by law, The Shards Merch shall not be responsible for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website

  • Purchase of products

  • Delayed deliveries

  • Website interruptions

Our maximum liability shall never exceed the amount paid for the relevant order.

10. Privacy

Protecting your personal information is important to us.

By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

Your information is used solely to:

  • Process orders

  • Provide customer support

  • Improve our services

  • Send order-related communications

We never sell your personal information to third parties.

11. Changes to These Terms

We may revise these Terms of Service at any time.

Updated versions become effective immediately after publication on this page. We encourage customers to review this page periodically to stay informed.

Where appropriate, significant changes may also be communicated by email.

12. Governing Law

These Terms shall be interpreted according to the laws applicable to the jurisdiction in which The Shards Merch operates.

Before pursuing legal action, both parties agree to attempt to resolve disputes through good-faith communication whenever possible.

If legal proceedings become necessary, they shall be handled by the competent courts of our operating jurisdiction.

13. Contact Information

If you have any questions regarding these Terms of Service or our website, please contact us:

Email: support@the-shards-merch.com

Thank you for choosing The Shards Merch. We appreciate your support and hope you enjoy exploring our collection inspired by the dark, suspenseful world of The Shards.