Conditions générales de vente
The Shards Merch – Terms and Conditions of Sale
Last Updated: August 3, 2026
Welcome to The Shards Merch. These Terms and Conditions of Sale ("Sale Terms") govern every purchase made through the-shards-merch.com. By submitting an order, you acknowledge that you have read, understood, and accepted these Sale Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
These conditions establish the contractual relationship between The Shards Merch ("we", "our", or "the Store") and the customer ("you" or "the Buyer").
1. Scope
These Sale Terms apply to every order placed through our online store.
Their purpose is to define the conditions under which products are offered, purchased, delivered, and, where applicable, returned or refunded.
By completing a purchase, you agree to comply with these conditions.
2. Acceptance of the Sale Terms
Before completing checkout, you confirm that:
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You have carefully reviewed these Terms and Conditions of Sale.
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You accept our Privacy Policy, Shipping Policy, and Return & Refund Policy.
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The information you provide during checkout is accurate and complete.
Orders cannot be finalized unless these Terms are accepted.
3. Products
All products displayed on the-shards-merch.com are offered subject to availability.
We reserve the right to:
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Modify product descriptions.
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Update pricing.
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Introduce new products.
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Remove or discontinue existing items at any time.
Product photographs are provided for illustrative purposes. Due to monitor settings and manufacturing variations, actual colors or minor design details may differ slightly from those shown online.
Some limited-edition products may be subject to purchase limits while supplies last.
4. Ordering Procedure
To place an order, simply:
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Select the products you wish to purchase.
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Add them to your shopping cart.
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Enter your billing and shipping information.
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Review your order details.
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Submit payment through our secure checkout.
Once your payment has been successfully authorized, you'll receive an order confirmation by email.
We reserve the right to decline or cancel any order if fraudulent activity, payment irregularities, pricing errors, or inventory issues are identified.
5. Prices & Payment
Unless otherwise stated, all prices displayed on our website are listed in USD.
Shipping costs, taxes (where applicable), and any additional fees are calculated during checkout before payment is completed.
Accepted payment methods may include:
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Visa
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Mastercard
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American Express
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PayPal
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Additional secure payment methods offered at checkout
Orders will only be processed after successful payment authorization.
6. Shipping
Processing Time
Orders are generally prepared within 1–3 business days.
Estimated Delivery
Typical delivery times are:
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United States: 3–7 business days
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International destinations: 7–21 business days
Actual delivery times may vary due to customs inspections, transportation delays, severe weather, public holidays, or other circumstances beyond our control.
Lost Shipments
If your order has not arrived within the expected delivery period, please contact support@the-shards-merch.com within 30 days of the estimated delivery date so we can investigate with the shipping carrier.
7. Returns & Order Cancellation
Returns
Customers may request a return within 14 days after receiving their order, provided the merchandise:
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Has not been used or worn.
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Remains in its original condition.
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Includes original packaging, labels, and accessories.
The following items cannot be returned:
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Personalized products
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Custom-made merchandise
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Digital products
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Gift cards
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Clearance or final-sale items
Refunds
Once the returned merchandise has been received and inspected, approved refunds are typically issued within 5–10 business days to the original payment method.
8. Product Quality & Liability
If you receive an item that is defective, damaged, or incorrect, please contact us within 30 days of delivery.
After verification, we may provide:
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A replacement product,
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A repair where appropriate, or
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A full refund.
Except where required by applicable law, The Shards Merch shall not be responsible for indirect, incidental, or consequential damages arising from the purchase or use of our products.
9. Personal Data
We collect only the information necessary to process your purchase and provide customer support.
Information may include:
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Name
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Shipping address
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Billing information
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Email address
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Order history
Your personal data is handled in accordance with applicable privacy regulations and is never sold to third parties.
You may request access to, correction of, or deletion of your personal information by contacting support@the-shards-merch.com.
10. Intellectual Property
All original content available on the-shards-merch.com, including website design, graphics, logos, product photography, written materials, and branding, is protected by applicable intellectual property laws.
No part of this website may be reproduced, copied, distributed, or commercially exploited without our prior written authorization.
11. Governing Law
These Terms and Conditions of Sale shall be interpreted according to the laws applicable in the jurisdiction where The Shards Merch operates.
If a dispute arises, both parties agree to first seek an amicable resolution through communication. Should litigation become necessary, the competent courts of the applicable jurisdiction shall have exclusive authority.
12. Contact Information
For questions regarding your order or these Terms and Conditions of Sale, please contact our customer service team.
Email: support@the-shards-merch.com
Thank you for shopping with The Shards Merch. We appreciate your confidence in our store and remain committed to providing high-quality merchandise and reliable customer service inspired by the captivating world of The Shards.